Certainly, you too happened to buy a product accompanied with an unclear manual. As a result, you found it difficult to understand how to use the product, made improvised attempts, and in the end called the manufacturer to complain that the machine did not work as it should.

Our mission is to make the customer experience as easy as possible and facilitate the understanding of the manual by means of clear texts and explanatory figures. By clear texts, we also mean accurate translations to make the manual understood in all the languages wherever the product is sold. We do not rely on Google Translator to avoid questionable translations (how many times you did not understand the instructions because of a poor translation!)

Maybe, this is the reason why manuals that come with household appliances, cars, machine-tools, etc.  are often ignored or underrated.

Sometimes someone asks me: “What’s your job?” “I’m a technical editor of use and maintenance manuals” “Oh yes! Those that nobody reads because you do not understand a thing!”

NO! Probably, many well-authored manuals were very poorly translated from the manufacturer’s language and proved a complete failure. To avoid this to happen, it is important that the notions are well written and the graphic look is pleasant and easy to understand. It is also very important to entrust the job to professional translators who use the correct terminology.

To better know our job, visit our Technical Publishing page!